Excellent phone service from both SW Greenhouses and Elite, delivery on time. Erection not for the faint hearted as much of the instrictions were vague, maybe more illustrations could help. The quality of the mouldings and accuracy of the fittings are superb resulting in a quality greenhouse. Fitting large panel toughened glass difficult until I slackened off most nuts. I Would recommend this greenhouse. Nigel. Cirencester
I thought Adrian did an excellent job in the terrible weather he had to cope with. I am very pleased with my greenhouse and look forward to filling it with lots of lovely plants!
simple service no problem and excellent greenhouse
Great service, great product. Adrian put this up in a day, in near freezing rain. Worth the extra for the fitting fee.Communication with the company was easy and clear, advice was great. The greenhouse itself is very strong, and looks great. Adrian gave good maintenance advice. Just can't wait to get growing now!
I love this greenhouse, SW delivered it on time, the instructions were faultless and the follow up service from SW has excellent. I built it myself over several weekends and enjoyed the process.
One small black spot. I found 3 Paines of broken glass as I glazed the structure. No big deal, not sure if it was me or the delivery, I wrote to SW to ask how to get a replacement and they replied swiftly asking me to contact Elite for this. I did so and encountered Mrs Hammond who couldn't have been more different from my experience to date. Aggressive and unhelpful. Apparently because it took me several weeks to complete the greenhouse any glass breakage had to be my fault. No offer to replace it, just a stonewall.
To be honest I don't care about the cost, all I wanted was some help to finish off my project and sadly she turned a flawless customer experience into a bitter memory.
Shame, sadly we always remember the weakest link in any chain, let's hope Mrs Hammond was having a bad day!!
Thank you for your review Ian.
Sorry to hear about your negative experience with a member of Elite's staff this is out of character and disappointing, as a way of making your experience more positive we would be happy to replace your broken panes.
Opted for your erection service, good choice as your really nice, helpful and friendly chap was here for over 9 hours so beware if you are not into DIY. Really delighted with the product, has rained today and there is a bit of water coming in through the section joins along apex of roof but otherwise can't fault your excellent service.
This greenhouse took me about 2 days to build on my own, including installing staging and shelving and adding bar capping and plumbing from gutters to a water butt. Things might have been a bit faster if the instruction manual had been better written but I'm very pleased with the final result - it's sturdy and looks smart. Neighbours all use the term "Posh"!
I can't fault the service from South West Greenhouses. They go a bit further than being helpful. I'd use the term "caring". Definitely knowledgeable, friendly and with a real "can do" attitude.
We opted for the toughened glass and have now got a good quality, sturdy greenhouse that looks good too. Took 2 people about 2 days to construct. The instructions weren't very easy to understand, it would have helped if each part had it's own unique number on the diagrams.
SW Greenhouses were friendly and helpful when I rang them for advice,
Excellent service from SWG. Greenhouse had good quality extrusions, relatively simple to put together. Only minor criticism was the lack of adjustment for the door - but this was overcome by drilling the threshold plate and screwing it down to a row of set bricks in order to pull the plate down a millimetre or two.